Trải nghiệm của người bệnh điều trị nội trú tại Khoa ngoại Bệnh viện Đa khoa Quốc tế Vinmec Times City và một số yếu tố liên quan năm 2021

Abstract

Objectives: (1) Describe the experience of using services of inpatients at the Department of Surgery, Vinmec Times City International Hospital; (2) Describe some factors related to the patient's level of experience.

Subjects and research methods: A cross-sectional descriptive study. Study on 228 patients aged 18 years

and older. Patients are treated as an inpatient at the Department of Surgery, Vinmec Times City Hospital. From March to August 2021. Data are collected based on a questionnaire to assess the patient's experience including 27 sub-items belonging to 7 groups of experience aspects.

Research results: Characteristics of research subjects: mean age 41.6 ±11.70 years old; Men accounted for 44.7%; 90.4% reside in the city. The percentage of patients with a positive experience during inpatient treatment was 90.4%. The rate of positive experiences in the following groups of factors respectively: Nursing care reached 90.4%; doctor's care was 92.1%; nutritional care is 89.5%; hospital environment is 86.4%; experience at discharge is 82.5% and understanding of care when leaving hospital is 79.4%. Some related factors affecting the level of good patient experience are: high school education, never been hospitalized, short hospital days (less than 2 days) and insurance co-payments. Service costs.

Conclusion: The patient's experience is positive for a large proportion. However, there is still a small percentage of patients who rate the experience as negative. Research results are the basis for medical facilities to improve services, thereby improving the level of positive patient experience and hospital quality.